This Privacy Policy ("Policy") explains how Red Sales Distribution Pvt. Ltd. ("Red Sales", "Company", "we", "our", or "us") collects, uses, stores, processes, protects, and shares your personal and business information when you access or use the Red Sales mobile application, website, software, customer support services, or any related services (collectively referred to as the "Platform").
Your privacy is important to us. We are committed to processing your information responsibly and in accordance with applicable laws of India, including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and other applicable laws and regulations.
By accessing or using the Platform, creating an account, placing an order, or otherwise providing your information to Red Sales, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
1. DEFINITIONS
1.1 Company
"Red Sales", "Company", "we", "our", or "us" means Red Sales Distribution Pvt. Ltd.
1.2 Platform
"Platform" means the Red Sales mobile application, website, software, customer support channels, and all related digital services operated by Red Sales.
1.3 Customer
"Customer", "you", or "your" means any retailer, salon, wholesaler, distributor, beauty professional, pharmacy, clinic, commercial establishment, or other business entity using the Platform.
1.4 Personal Data
"Personal Data" means any information relating to an identified or identifiable individual as defined under applicable law.
1.5 Business Information
"Business Information" includes information relating to your business, such as business name, GSTIN, PAN, shop details, billing information, delivery addresses, purchase history, and other commercial information.
1.6 Processing
"Processing" includes collection, recording, storage, organization, use, sharing, disclosure, transfer, analysis, modification, deletion, or any other operation performed on information.
2. COMPANY INFORMATION
Company Name: Red Sales Distribution Pvt. Ltd.
Registered Office: Thane, Maharashtra – 421302, India
Website: www.redsales.in
Email: info@redsales.in
Phone: +91 93227 87899
3. SCOPE OF THIS POLICY
3.1 This Privacy Policy applies to information collected through:
- The Red Sales mobile application;
- The Red Sales website;
- Customer account registration;
- Product purchases and order processing;
- Customer support interactions;
- Email communications;
- Telephone conversations;
- WhatsApp communications;
- Marketing campaigns;
- Promotional activities; and
- Any other services provided by Red Sales.
3.2 This Policy applies to all Customers, business users, prospective customers, and authorized representatives interacting with the Platform.
3.3 This Policy does not apply to third-party websites, applications, or services that are not owned or controlled by Red Sales.
4. INFORMATION WE COLLECT
To provide our services, Red Sales may collect the following categories of information.
4.1 Personal Information
We may collect:
- Full name;
- Mobile number;
- Email address;
- Business contact details;
- Designation;
- Government-issued identification where required for verification.
4.2 Business Information
We may collect:
- Business name;
- Store or salon name;
- Business category;
- GST Identification Number (GSTIN);
- Permanent Account Number (PAN);
- Trade Licence or Registration details;
- Billing address;
- Delivery address;
- Business location;
- Other information necessary for business verification.
4.3 Order & Transaction Information
We may collect:
- Order history;
- Products purchased;
- Quantity ordered;
- Invoice details;
- Payment method;
- Wallet transactions;
- Refund details;
- Replacement requests;
- Return history;
- Delivery status.
4.4 Communication Information
We may retain records of communications including:
- Customer support requests;
- Emails;
- WhatsApp messages;
- Telephone conversations, where legally permitted;
- Complaint records;
- Feedback;
- Survey responses.
5. INFORMATION COLLECTED AUTOMATICALLY
When you use the Platform, certain technical information may be collected automatically. This may include:
- Device model;
- Device identifier;
- Operating system;
- App version;
- Browser type;
- IP address;
- Internet service provider;
- Login history;
- Session information;
- Crash reports;
- Device language;
- Time zone;
- Approximate location derived from IP address;
- Date and time of access.
This information helps us improve security, troubleshoot issues, optimize performance, and enhance user experience.
6. CUSTOMER ACTIVITY & USAGE DATA
To improve our services and provide business insights, Red Sales may collect information regarding your interaction with the Platform. Such information may include:
- Login activity;
- Search history;
- Product views;
- Brand views;
- Category browsing;
- Wishlist activity;
- Cart activity;
- Order history;
- Wallet activity;
- Reward usage;
- Voucher redemption;
- Referral activity;
- Notification interactions;
- Customer support interactions;
- Payment attempts;
- Delivery preferences;
- App navigation patterns.
This information may be used for analytics, fraud prevention, service improvement, customer support, business intelligence, recommendation systems, and operational reporting.
7. APP PERMISSIONS
Depending on your device and your use of the Platform, Red Sales may request access to certain device features, including:
- Camera;
- Photo Gallery;
- File Storage;
- Notifications;
- Internet Connectivity;
- Device Information;
- Location Services (where required);
- Telephone functionality (for customer support or verification where applicable).
Permissions are requested only where necessary for providing specific Platform features. You may manage permissions through your device settings; however, disabling certain permissions may limit Platform functionality.
8. INFORMATION RECEIVED FROM THIRD PARTIES
Red Sales may receive information relating to you from trusted third-party service providers, including:
- Payment gateway providers;
- Banking partners;
- Logistics and courier partners;
- Brand Partners;
- Government verification databases;
- Identity verification service providers;
- Analytics providers;
- Communication service providers.
Such information is used solely for legitimate business purposes consistent with this Privacy Policy.
9. PURPOSE OF PROCESSING YOUR INFORMATION
Red Sales processes your information only for legitimate business purposes, including:
- Creating and managing customer accounts;
- Verifying business identity and eligibility;
- Processing orders and payments;
- Delivering Products;
- Managing returns, replacements, and refunds;
- Providing customer support;
- Operating the Red Sales Wallet;
- Sending transactional communications;
- Managing loyalty programs and promotional campaigns;
- Detecting and preventing fraud;
- Protecting the security of the Platform;
- Improving Products and services;
- Conducting analytics and business reporting;
- Complying with legal, tax, accounting, regulatory, and audit requirements;
- Exercising or defending legal rights;
- Any other lawful purpose connected with the operation of the Platform.
10. LEGAL BASIS FOR PROCESSING
10.1 Consent
Where required by applicable law, Red Sales processes your information based on your consent, which may be provided when you register an account, place an order, participate in promotional activities, communicate with us, or otherwise use the Platform.
10.2 Contractual Necessity
Red Sales processes information where necessary to:
- Register and maintain your account;
- Process and fulfil orders;
- Deliver Products;
- Process payments;
- Provide customer support;
- Manage returns, replacements, and refunds;
- Operate the Red Sales Wallet; and
- Fulfil our contractual obligations.
10.3 Legal Obligations
We may process your information where required to comply with applicable laws, regulations, court orders, tax requirements, accounting standards, or requests from competent government authorities.
10.4 Legitimate Business Interests
Where permitted by applicable law, Red Sales may process information for legitimate business purposes including:
- Fraud prevention;
- Platform security;
- Risk assessment;
- Business analytics;
- Service improvement;
- Customer relationship management;
- Operational planning; and
- Protection of our legal rights.
12. MARKETING COMMUNICATIONS
12.1 Promotional Communications
With your consent where required, Red Sales may send information regarding:
- New Products;
- Brand launches;
- Promotional offers;
- Discounts;
- Cashback campaigns;
- Loyalty programs;
- Referral programs;
- Events;
- Business updates.
Communications may be sent through Email, SMS, WhatsApp, Push Notifications, Telephone calls, or other communication channels made available by Red Sales.
12.2 Transactional Communications
Even if you opt out of promotional communications, Red Sales may continue sending communications relating to account verification, OTP authentication, order confirmations, invoices, payment updates, delivery notifications, security alerts, policy updates, and other essential service communications.
12.3 Opt-Out
Customers may opt out of promotional communications at any time using the unsubscribe option provided or by contacting Red Sales.
12.4 Promotion-Specific Communications
Marketing communications relating to promotional offers, cashback, coupons, loyalty programs, referrals, brand campaigns, contests, or other promotional activities may vary depending on Customer eligibility, campaign terms, business category, geographic location, purchase history, or other criteria determined by Red Sales.
13. DATA RETENTION
13.1 Retention Period
Red Sales retains Personal Data and Business Information only for as long as reasonably necessary to provide Products and services, fulfil contractual obligations, maintain customer accounts, comply with taxation, accounting, regulatory, audit, and legal requirements, resolve disputes, prevent fraud, enforce agreements, and protect the legitimate interests of Red Sales.
13.2 Deletion
Where information is no longer required and there is no legal obligation to retain it, Red Sales will securely delete, anonymize, or otherwise dispose of such information in accordance with applicable law.
15. DATA SECURITY
15.1 Security Measures
Red Sales implements reasonable technical, administrative, and organizational safeguards to protect Customer information. These measures may include:
- Encryption of sensitive information during transmission where applicable;
- Secure servers;
- Access controls;
- Authentication mechanisms;
- Activity logging;
- Security monitoring;
- Periodic security reviews;
- Employee access restrictions.
15.2 Customer Responsibility
Customers are responsible for maintaining the confidentiality of their account credentials and for protecting access to their devices.
15.3 Security Disclaimer
While Red Sales takes reasonable precautions to safeguard information, no method of electronic transmission, storage, or processing can be guaranteed to be completely secure. Accordingly, Red Sales cannot guarantee absolute security of information transmitted through the internet or stored electronically.
15.4 Data Breach
In the event of a security incident or data breach, Red Sales shall take reasonable steps to investigate, mitigate, and respond in accordance with applicable law.
16. YOUR PRIVACY RIGHTS
16.1 General Rights
Subject to applicable law, Customers may have the right to:
- Request access to their Personal Data;
- Request correction of inaccurate or incomplete information;
- Request updating of business information;
- Request deletion of Personal Data where legally permissible;
- Withdraw consent, where processing is based on consent;
- Request clarification regarding the processing of their information; and
- Submit complaints regarding the handling of their Personal Data.
16.2 Verification
Before acting upon any request, Red Sales may verify the identity of the requesting individual to protect Customer information and prevent unauthorized access.
16.3 Legal Limitations
Certain requests may be declined where Red Sales is legally required or otherwise permitted to retain or continue processing the requested information, including for taxation, accounting, fraud prevention, legal proceedings, contractual obligations, or regulatory compliance.
16.4 Exercising Your Rights
Customers may exercise their rights by contacting Red Sales using the contact details provided in this Privacy Policy.
17. DATA ACCURACY
Customers are responsible for ensuring that the information provided to Red Sales remains accurate, complete, and up to date. Customers should promptly update any changes relating to business name, contact information, billing address, delivery address, GSTIN, PAN, business registration details, or any other information relevant to their account.
Red Sales shall not be responsible for any loss, delay, failed delivery, incorrect invoice, or other consequence arising from inaccurate or outdated information provided by the Customer.
18. INTERNATIONAL DATA TRANSFERS
Red Sales primarily stores and processes Customer information within India. However, certain Technology & Business Service Providers or cloud infrastructure used by Red Sales may process or store information in other jurisdictions. Where such transfers occur, Red Sales shall take reasonable steps to ensure that appropriate safeguards are implemented in accordance with applicable laws.
19. CHILDREN'S PRIVACY
The Platform is intended exclusively for business users who are at least eighteen (18) years of age. Red Sales does not knowingly collect Personal Data from children. If Red Sales becomes aware that information relating to a child has been collected inadvertently, reasonable steps shall be taken to delete such information, subject to applicable legal obligations.
20. THIRD-PARTY WEBSITES & SERVICES
The Platform may contain links to third-party websites, applications, or services for the convenience of Customers. Such third-party websites and services operate independently of Red Sales. Red Sales does not control and is not responsible for the privacy practices, security measures, content, Products, services, or policies of any third-party website or service.
Customers are encouraged to review the privacy policies of such third parties before providing any information.
21. CHANGES TO THIS PRIVACY POLICY
Red Sales reserves the right to amend, modify, or update this Privacy Policy at any time. The updated Privacy Policy shall become effective upon publication on the Platform unless otherwise specified. Customers are encouraged to review this Privacy Policy periodically. Continued use of the Platform following publication of any revised Privacy Policy constitutes acceptance of the updated Policy.
22. GRIEVANCE REDRESSAL
If you have any questions, concerns, complaints, or requests relating to this Privacy Policy or the processing of your information, you may contact Red Sales using the details provided below. Red Sales shall make reasonable efforts to acknowledge and address grievances within a reasonable time, subject to the nature and complexity of the matter.
23. CONTACT INFORMATION
Red Sales Distribution Pvt. Ltd.
Thane, Maharashtra – 421302, India
Email: info@redsales.in
Phone: +91 93227 87899
Website: www.redsales.in
24. MISCELLANEOUS
24.1 No Waiver
Failure by Red Sales to enforce any provision of this Privacy Policy shall not constitute a waiver of its rights.
24.2 Severability
If any provision of this Privacy Policy is held to be invalid, unlawful, or unenforceable by a court or competent authority, the remaining provisions shall continue to remain valid and enforceable.
24.3 Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Republic of India.
24.4 Jurisdiction
Subject to applicable law, any dispute arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts at Mumbai, Maharashtra.
24.5 Language
This Privacy Policy is prepared in the English language. In the event of any inconsistency between translated versions and the English version, the English version shall prevail.
© 2026 Red Sales Distribution Pvt. Ltd. All Rights Reserved.
By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.