Red Sales Distribution Pvt. Ltd. — Returns & Refund Policy

1. SCOPE & PURPOSE

This Returns & Refund Policy defines how Red Sales manages product return, replacement, and refund requests for orders placed through the App. Red Sales operates as a B2B distributor and stockist of FMCG, beauty, and personal care products, directly sourced from authorized brands. We are not a marketplace; all products are sold and invoiced directly by Red Sales.

2. GENERAL TERMS

Red Sales sells exclusively to verified retailers, salons, and professional buyers.
No credit facility is provided — all transactions are prepaid or COD.
Returns are accepted only under defined scenarios, managed either by Red Sales or the respective brand.

3. TYPES OF RETURNS

A. RETURNS WITHIN 7 DAYS OF DELIVERY (Handled by Red Sales)

3.1 Eligible Reasons

Product is damaged, broken, or leaking.
Defective seal or tampering at delivery.
Wrong product, shade, or quantity delivered.
Product does not match description or specification.
Clear photographic/video evidence of carton, label, invoice, and defect required.

3.2 Condition for Acceptance

Product must be unused, unopened, and in original delivered condition.
Original packaging, seal, barcode, invoice, and accessories must be intact.
Combo packs or sets must be returned complete.
Red Sales may reject returns if product appears used, damaged post-delivery, or packaging is missing.

3.3 Replacement & Refund Rule

All eligible cases will first be processed as a replacement.
Refunds issued only if replacement stock is unavailable.
Refunds credited to Red Sales Wallet or original UPI/Bank Account.

B. RETURNS AFTER 7 DAYS OF DELIVERY (Handled by Brand Policy)

Post 7-day issues are governed by the respective brand’s policy.
Red Sales facilitates brand coordination, but the final decision rests with the brand/manufacturer.
Replacement or refund processed only if brand authorizes.

3.6 Documentation Required

Copy of original invoice
Product images showing batch number, manufacturing date, and defect
Brand reference or case ID if applicable

4. NON-RETURNABLE PRODUCTS

Opened or used cosmetics, skincare, or haircare products
Consumable FMCG goods
Temperature-sensitive or perishable items
Electrical salon tools or appliances after seal removal
Products marked “Non-returnable” or “Final Sale”

5. QUALITY CHECK & INSPECTION

All returned items undergo Red Sales QC at our warehouse.
If QC passes, replacement/refund initiated within 2 working days.
If QC fails due to tampering, usage, or storage damage, the item is shipped back to the buyer.

6. REFUND POLICY

Refunds processed only when replacement stock is unavailable or brand authorizes.
Refunds credited to Red Sales Wallet or original payment mode.
Refund initiation: within 2 working days post-QC; bank processing: depends on bank policies.
All refunds in INR. Shipping, COD, or logistics charges are non-refundable.

7. ORDER CANCELLATION

Orders can be cancelled only before dispatch.
Once shipped, cancellation is not permitted.
If Red Sales cancels an order due to stock or logistics issues, a full refund will be issued.

8. CONTACT INFORMATION

Red Sales Distribution Pvt. Ltd.
Thane, Maharashtra – 421302, India
Email: info@redsales.in
Phone: +91 93227 87899
Website: www.redsales.in

9. SUMMARY TABLE

Return Type	Timeframe	Handled By	Action	Shipping Cost	Refund / Replacement
Under 7 Days	From delivery date	Red Sales	Replacement (Refund only if not available)	None	Original Source
After 7 Days	Post 7 days	Brand Partner	As per brand’s policy	None	Replacement only if approved
Damaged / Wrong / Broken Seal	Within 7 days	Red Sales	Replacement Only	None	Replacement only

Authentic Brands · Fair Prices · Reliable Growth

RETURNS & REFUND POLICY — Red Sales Distribution Pvt. Ltd.