Red Sales Distribution Pvt. Ltd.

These Terms & Conditions ("Terms") constitute a legally binding agreement between Red Sales Distribution Pvt. Ltd. ("Red Sales", "Company", "we", "our", or "us") and every person or business entity ("Customer", "Retailer", "Business User", "you", or "your") who accesses, registers, browses, purchases products from, or otherwise uses the Red Sales mobile application, website, software, or any related services (collectively referred to as the "Platform").

By accessing, registering, browsing, placing an order, making payment, or otherwise using the Platform, you acknowledge that you have carefully read, understood, and agreed to be legally bound by these Terms, together with our Privacy Policy, Returns & Refund Policy, Shipping & Delivery Policy, Payment Policy, Wallet Policy, and any other policies published by Red Sales from time to time.

If you do not agree with any provision of these Terms, you must immediately discontinue use of the Platform.

1. DEFINITIONS

Unless the context otherwise requires, the following terms shall have the meanings assigned below:

"App" means the official Red Sales mobile application.
"Website" means www.redsales.in and any associated web portal operated by Red Sales.
"Platform" means the Red Sales mobile application, website, software, digital services, and all associated systems.
"Company" means Red Sales Distribution Pvt. Ltd.
"Customer" means any verified retailer, wholesaler, salon, beauty professional, pharmacy, distributor, commercial establishment, or other business entity approved by Red Sales.
"Products" means goods offered for sale through the Platform.
"Order" means an order placed through the Platform for purchase of Products.
"Wallet" means the digital wallet maintained by Red Sales for eligible cashback, refunds, promotional credits, and purchases.
"Business Day" means any day excluding Sundays and officially declared public holidays.
"Brand Partner" means any manufacturer, importer, distributor, or supplier authorized to supply products to Red Sales.

2. COMPANY INFORMATION

Red Sales Distribution Pvt. Ltd. is a company incorporated under the Companies Act, 2013 and engaged in the wholesale distribution of beauty, salon, skincare, cosmetics, personal care, wellness, and related products across India.

Registered Office: Thane, Maharashtra – 421302, India
Website: www.redsales.in
Email: info@redsales.in
Phone: +91 93227 87899

3. NATURE OF BUSINESS

3.1 Red Sales operates exclusively as a Business-to-Business (B2B) wholesale distribution platform.

3.2 Products available through the Platform are intended solely for verified commercial buyers, including retailers, salons, clinics, beauty professionals, wholesalers, distributors, pharmacies, and other eligible business establishments.

3.3 Red Sales is not an online marketplace. All Products listed on the Platform are sold directly by Red Sales Distribution Pvt. Ltd. unless expressly stated otherwise.

3.4 Red Sales procures Products from authorized manufacturers, importers, distributors, or approved suppliers to ensure product authenticity.

3.5 Registration on the Platform does not automatically entitle any applicant to purchase Products. Red Sales reserves the absolute right to approve or reject any registration at its sole discretion.

4. ELIGIBILITY

To register and purchase through the Platform, you represent and warrant that:

You are at least eighteen (18) years of age.
You possess legal capacity to enter into binding contracts.
You operate a genuine business within India.
You are authorized to place orders on behalf of your business.
All information submitted to Red Sales is complete, accurate, and up to date.
Your use of the Platform complies with all applicable laws.

Red Sales may require submission of business verification documents, including but not limited to:

GST Registration Certificate
PAN Card
Shop & Establishment Registration
Trade Licence
Business Address Proof
Government-issued Identity Proof
Any additional documents considered necessary.

Failure to provide satisfactory verification documents may result in rejection, suspension, or permanent closure of the account.

5. ACCOUNT REGISTRATION & VERIFICATION

To access certain features of the Platform, Customers must create an account using valid business information. Each Customer shall maintain only one active account unless expressly approved by Red Sales.

During registration, Red Sales may verify:

Mobile Number
Email Address
Business Name
GSTIN
PAN
Proprietor or Authorized Signatory
Business Address
Delivery Address
Bank Details (where applicable)

Red Sales may conduct Know Your Customer (KYC) verification at any time before or after registration. Customers agree to promptly update any changes to their business information.

Customers are solely responsible for maintaining the confidentiality of their login credentials and shall remain liable for all activities carried out through their account. Customers must immediately notify Red Sales of any unauthorized access, suspected fraud, or security breach affecting their account.

6. CUSTOMER RESPONSIBILITIES

Every Customer agrees to:

provide truthful and accurate information;
maintain updated business records;
ensure availability for deliveries;
inspect Products upon delivery;
comply with applicable laws;
store Products in accordance with manufacturer recommendations;
make timely payments;
maintain confidentiality of account credentials.

Customers shall not:

create fake or duplicate accounts;
impersonate another person or business;
misuse promotional offers or wallet benefits;
submit false return or refund claims;
interfere with Platform operations;
manipulate pricing or discounts;
engage in fraudulent transactions;
misuse Product information, images, or content;
use automated software, bots, or scripts to access the Platform.

Violation of these Terms may result in suspension or permanent termination of the Customer's account without prior notice.

7. PRODUCTS & AUTHENTICITY

Red Sales endeavors to supply only genuine Products sourced from authorized manufacturers, importers, distributors, or approved suppliers. Product descriptions, specifications, ingredients, packaging, labels, dimensions, and images are provided for general informational purposes.

Manufacturers may revise product formulations, packaging, labels, artwork, or branding without prior notice. Such revisions shall not constitute grounds for return provided the Product remains genuine and substantially identical.

Product images displayed on the Platform are illustrative in nature. Actual Products may differ in appearance due to manufacturing changes, batch variations, lighting, screen settings, or packaging updates. Customers are responsible for verifying the suitability of Products before purchase.

8. PRODUCT AVAILABILITY

Availability displayed on the Platform is indicative only and does not guarantee immediate availability. Inventory levels are updated periodically and may change without notice. Products may become unavailable after an order has been placed due to inventory adjustments, supplier limitations, quality checks, regulatory restrictions, or unforeseen circumstances.

Red Sales reserves the right to:

limit purchase quantities;
discontinue Products;
introduce new Products;
substitute packaging where applicable;
partially fulfil orders;
cancel unavailable items with an appropriate refund.

9. PRICING

Prices displayed on the Platform are determined solely by Red Sales and may change at any time without prior notice. Unless expressly stated otherwise, all Product prices are exclusive of applicable Goods and Services Tax (GST). Shipping charges, handling charges, applicable taxes, and other statutory levies shall be calculated separately during checkout.

Promotional pricing, discounts, cashback, and offers remain valid only during the specified promotional period. In the event of pricing errors arising from technical malfunction, software issues, typographical mistakes, or human error, Red Sales reserves the right to cancel affected orders or correct such errors prior to dispatch. Customers shall not acquire any right to incorrectly displayed prices.

10. GST, TAXES & INVOICES

Red Sales shall issue tax invoices in accordance with applicable Indian tax laws. Customers are solely responsible for providing accurate GST registration details, billing information, and business particulars before placing an order. Red Sales shall not be liable for denial of Input Tax Credit (ITC) arising from incorrect, incomplete, or inaccurate information submitted by the Customer.

Invoice amendments shall be subject to applicable tax regulations and operational feasibility. GST shall be charged at prevailing rates applicable on the date of invoicing. Customers remain responsible for all tax liabilities arising from resale, onward distribution, or commercial use of Products purchased through the Platform.

Any discrepancy relating to invoices must be reported to Red Sales in writing within seven (7) days from the invoice date. Thereafter, invoices shall be deemed accepted by the Customer.

11. ORDERS & ORDER ACCEPTANCE

11.1 Order Placement

Orders may be placed only through the official Red Sales Platform by registered and verified Customers. Submitting an order constitutes an offer by the Customer to purchase the selected Products. Submission of an order does not guarantee its acceptance by Red Sales.

11.2 Order Acceptance

An order shall be deemed accepted only after successful payment confirmation (where applicable), verification of Product availability, completion of any required business verification, and internal approval by Red Sales. An order acknowledgement, confirmation message, invoice generation, or payment receipt shall not by itself constitute final acceptance of the order.

11.3 Order Verification

Red Sales may contact the Customer to verify business details, delivery address, payment information, identity of the purchaser, large quantity orders, or any order considered unusual or potentially fraudulent. Failure to complete verification may result in delay, cancellation, or rejection of the order.

11.4 Order Refusal

Red Sales reserves the right to refuse, cancel, or limit any order at its sole discretion, including but not limited to circumstances involving out-of-stock Products, incorrect pricing or technical errors, payment failure, suspected fraudulent activity, duplicate or suspicious orders, regulatory or legal restrictions, incomplete or incorrect customer information, or operational limitations. Where payment has already been received for a cancelled order, the amount shall be refunded in accordance with the Refund Policy.

11.5 Partial Fulfilment

If one or more Products in an order become unavailable, Red Sales may partially fulfil the order. The Customer shall be charged only for the Products dispatched.

11.6 Order Modification

Orders may be modified only before they enter the processing or packing stage. Once processing has commenced, modification requests may not be accepted.

11.7 Order Cancellation by Customer

Customers may request cancellation only before the order enters processing or packing. Cancellation requests after dispatch shall not be accepted unless otherwise required under applicable law or the Red Sales Return & Refund Policy.

11.8 Order Cancellation by Red Sales

Red Sales reserves the right to cancel any order before dispatch for reasons including, but not limited to, inventory shortages, quality concerns, pricing inaccuracies, payment verification issues, fraud prevention, regulatory compliance, or events beyond the reasonable control of Red Sales.

12. PAYMENT TERMS

12.1 Accepted Payment Methods

Red Sales may accept payment through one or more of the following methods: UPI, Credit Card, Debit Card, Net Banking, IMPS / NEFT / RTGS, Red Sales Wallet, Cash on Delivery (where available), or any other payment method approved by Red Sales. Availability of payment methods may vary depending on location, order value, or operational requirements.

12.2 Payment Confirmation

Orders requiring advance payment shall be processed only after successful confirmation of payment. Until payment is confirmed, inventory shall not be reserved.

12.3 Failed Transactions

If a payment fails, remains pending, or is declined by the issuing bank or payment service provider, the order may remain pending, processing may be delayed, or the order may be cancelled. Red Sales shall not be responsible for delays caused by banks, payment gateways, network failures, or technical interruptions.

12.4 Payment Security

Payments are processed through secure banking infrastructure and authorized payment service providers. Red Sales does not store complete debit card, credit card, UPI PIN, CVV, internet banking credentials, or other sensitive payment information.

12.5 Payment Verification

Red Sales may verify any payment before dispatching an order. Additional documents or confirmation may be requested where necessary.

12.6 Chargebacks & Payment Reversals

If a payment is reversed, disputed, charged back, or subsequently found to be unauthorized, Red Sales reserves the right to suspend the Customer's account, recover the outstanding amount, reverse any promotional benefits, adjust Wallet balances, cancel pending orders, and initiate appropriate legal proceedings where required.

12.7 Outstanding Dues

Any amount remaining unpaid due to payment reversal, bank error, fraudulent activity, or system malfunction shall remain payable by the Customer. Red Sales reserves the right to recover such dues through lawful means.

12.8 Pricing Errors

If payment has been made against an incorrect price displayed due to a technical or human error, Red Sales may cancel the order and issue a refund or seek the Customer's consent to proceed at the correct price.

13. RED SALES WALLET

13.1 Wallet Overview

The Red Sales Wallet is a digital facility provided to eligible Customers for promotional credits, cashback, refunds, and approved purchases. The Wallet does not constitute a bank account, prepaid payment instrument, or deposit account.

13.2 Permitted Use

Wallet balance may be used only for eligible purchases made through the Platform. Wallet balance cannot be transferred to another account unless expressly permitted by Red Sales.

13.3 Cashback & Promotional Credits

Cashback, promotional credits, referral rewards, and campaign incentives credited to the Wallet may have validity periods, may be subject to minimum purchase conditions, may be withdrawn or modified at the sole discretion of Red Sales, and shall not be redeemable for cash unless required by applicable law.

13.4 Refunds

Approved refunds may be credited to the Red Sales Wallet or to the original payment method, as determined by Red Sales or required under applicable law.

13.5 Wallet Expiry

Promotional Wallet credits may expire on the date specified under the applicable offer or campaign. Expired promotional credits shall not be reinstated unless expressly approved by Red Sales.

13.6 Wallet Suspension

Red Sales reserves the right to suspend, freeze, reverse, or terminate Wallet balances in cases involving fraud, abuse of promotional offers, duplicate accounts, payment disputes, system errors, or violation of these Terms.

13.7 No Interest

Wallet balances shall not earn interest or any other financial return.

13.8 Final Decision

The records maintained by Red Sales regarding Wallet transactions shall be final and binding unless proven to contain a material error.

14. PROMOTIONS, OFFERS & LOYALTY PROGRAMS

14.1 General

Red Sales may, at its sole discretion, introduce promotional offers, discounts, cashback, reward programs, loyalty programs, referral programs, vouchers, coupons, contests, campaigns, giveaways, seasonal offers, or any other promotional activities from time to time. Participation in any promotion constitutes acceptance of these Terms and the specific terms applicable to that promotion.

14.2 Eligibility

Promotional benefits may be available only to eligible Customers as determined by Red Sales, based on business verification status, customer category, geographic location, product category, minimum purchase value, order frequency, campaign period, Wallet status, referral status, or any other criteria determined by Red Sales.

14.3 Promotion-Specific Terms

The terms, conditions, eligibility criteria, benefits, limitations, validity period, redemption process, exclusions, and availability of any promotional activity may vary from one promotion to another. Customers are responsible for reviewing the specific terms applicable to each promotion before participating or redeeming any promotional benefit. In the event of any inconsistency, the terms of the specific promotion shall prevail over this Section.

14.4 Coupons & Vouchers

Coupons and vouchers may be subject to minimum order values, may have maximum discount limits, may apply only to selected Products or categories, may have limited validity, may be restricted to one-time use, may be non-transferable, and may not be combined with other offers unless expressly permitted. Expired coupons or vouchers shall not be reinstated or exchanged.

14.5 Cashback & Rewards

Cashback, referral rewards, loyalty benefits, promotional credits, and similar incentives may be credited to the Red Sales Wallet or provided in any other manner determined by Red Sales. Such benefits shall not constitute legal tender, shall not earn interest, may expire after the specified validity period, and may be withdrawn or modified without prior notice where permitted by applicable law.

14.6 Modification or Withdrawal

Red Sales reserves the right to introduce, modify, suspend, replace, extend, or discontinue any promotional activity, campaign, or offer at any time without prior notice. Such modification shall not affect promotional benefits already validly redeemed before the modification takes effect.

14.7 Abuse of Promotions

Red Sales may refuse, reverse, cancel, or recover any promotional benefit if it reasonably believes that a Customer has engaged in creation of multiple accounts, self-referrals, fraudulent transactions, coupon abuse, promotional manipulation, artificial order generation, payment manipulation, refund abuse, misuse of Wallet benefits, or any activity intended to obtain an unfair promotional advantage. Red Sales may also suspend or permanently terminate the Customer's account and recover any losses resulting from such misuse. The decision of Red Sales regarding promotional eligibility and promotional disputes shall be final and binding.

15. DELIVERY & SHIPPING

15.1 Delivery Area

Red Sales delivers Products only to locations that are serviceable through its logistics network or authorized delivery partners. Delivery availability may vary depending on operational capability and geographic coverage.

15.2 Estimated Delivery

Delivery timelines displayed on the Platform are estimates only and shall not constitute guaranteed delivery commitments. Actual delivery may vary due to inventory availability, transportation delays, weather conditions, public holidays, government restrictions, natural disasters, operational issues, or any event beyond the reasonable control of Red Sales.

15.3 Shipping Charges

Applicable shipping, packing, handling, insurance, or logistics charges shall be displayed during checkout wherever applicable. Such charges may vary depending on delivery location, order value, product dimensions, shipment weight, or promotional offers.

15.4 Delivery Address

Customers are solely responsible for providing complete, accurate, and updated delivery information. Red Sales shall not be responsible for delays, failed deliveries, or additional charges arising from incorrect or incomplete delivery details.

15.5 Delivery Attempts

If delivery cannot be completed due to Customer absence, refusal to accept delivery, incorrect address, or any Customer-related reason, Red Sales may reschedule delivery, return the shipment, cancel the order, or recover additional logistics charges incurred.

15.6 Transfer of Risk

Risk and responsibility for the Products shall transfer to the Customer immediately upon successful delivery at the registered delivery address.

15.7 Delivery Partners

Red Sales may use independent logistics providers or courier partners for transportation and delivery. While reasonable efforts shall be made to ensure timely delivery, Red Sales shall not be liable for delays solely attributable to third-party logistics providers beyond its reasonable control.

16. DELIVERY INSPECTION

16.1 Inspection

Customers shall inspect all Products immediately upon delivery. Inspection should include verification of quantity, product identity, packaging condition, manufacturing seal, visible damage, leakage, manufacturing batch, and expiry details, where applicable.

16.2 Reporting

Any shortage, incorrect Product, damage, leakage, broken seal, or other visible issue must be reported within forty-eight (48) hours from delivery. Claims reported after this period may not be accepted unless otherwise required by applicable law.

16.3 Supporting Evidence

Customers may be required to provide photographs, videos, invoice copies, courier packaging, product labels, batch details, or any other evidence reasonably requested by Red Sales. Failure to provide satisfactory evidence may result in rejection of the claim.

17. RETURNS, REPLACEMENTS & REFUNDS

17.1 Governing Policy

All return, replacement, and refund requests shall be governed by the Red Sales Return, Replacement & Refund Policy.

17.2 Eligible Returns

Return requests may be accepted for damaged Products, manufacturing defects, incorrect Products, seal-tampered Products, leaking or broken Products, and verified quality issues.

17.3 Non-Eligible Returns

Unless otherwise approved by Red Sales or required by law, returns shall not be accepted for opened Products, used Products, Products damaged after delivery, Products stored improperly, clearance items, or Products specifically marked as non-returnable.

17.4 Verification

Every return request shall be subject to inspection and approval by Red Sales and, where applicable, the respective Brand Partner. Submission of a return request does not guarantee approval.

17.5 Replacement

Approved claims may be resolved through replacement of the same Product or an equivalent Product, subject to availability.

17.6 Refunds

Where replacement is not possible or otherwise approved, refunds may be issued to the original payment method, the Red Sales Wallet, or any other method permitted by Red Sales.

17.7 Refund Processing

Approved refunds are generally processed within five (5) to seven (7) Business Days following completion of verification. Actual credit timelines depend upon banks and payment service providers.

18. PRODUCT WARRANTY & EXPIRY

18.1 Manufacturer Warranty

Products are covered only by the warranty, guarantee, or service commitments provided by the respective manufacturer or Brand Partner. Unless expressly stated, Red Sales provides no independent warranty.

18.2 Product Expiry

Customers are responsible for verifying Product expiry before resale or commercial use.

18.3 Storage

After delivery, Products must be stored according to the manufacturer's recommendations. Red Sales shall not be responsible for damage or deterioration resulting from improper storage or handling after delivery.

18.4 Product Recall

Where a manufacturer or regulatory authority announces a Product recall, Red Sales may facilitate the recall process in accordance with applicable instructions and legal requirements.

19. CANCELLATION POLICY

19.1 Customer Cancellation

Orders may be cancelled by the Customer only before processing or packing begins. Orders that have been packed, dispatched, or handed over to a logistics partner cannot ordinarily be cancelled.

19.2 Cancellation by Red Sales

Red Sales may cancel an order before dispatch due to stock unavailability, payment failure, pricing errors, suspected fraud, regulatory restrictions, operational constraints, or force majeure events.

19.3 Refund Following Cancellation

Where payment has been received for a cancelled order, Red Sales shall process the applicable refund in accordance with its Refund Policy.

19.4 Cancellation Charges

Where cancellation results from incorrect Customer information, refusal to accept delivery, or other Customer-related reasons, Red Sales reserves the right to recover reasonable logistics, handling, or administrative charges, where permitted by applicable law.

20. INTELLECTUAL PROPERTY RIGHTS

20.1 Ownership

The Platform, including its software, design, layout, graphics, logos, trademarks, trade names, product catalogues, text, images, videos, icons, databases, source code, and all related content, is the exclusive property of Red Sales or its licensors and is protected under applicable intellectual property laws.

20.2 Limited Licence

Red Sales grants Customers a limited, non-exclusive, non-transferable, and revocable licence to access and use the Platform solely for lawful business purchases. No ownership or intellectual property rights are transferred to the Customer.

20.3 Restrictions

Customers shall not, without prior written permission from Red Sales, copy, reproduce, or republish any content; modify or create derivative works; distribute, sell, sublicense, or commercially exploit Platform content; remove copyright or trademark notices; reverse engineer, decompile, or disassemble any software; scrape product information, pricing, customer data, or catalogues; or use automated tools, bots, crawlers, or similar technologies to access the Platform.

20.4 Trademarks

All trademarks, service marks, logos, and trade names displayed on the Platform belong to their respective owners. Nothing contained in these Terms shall be construed as granting any licence or right to use any trademark without prior written consent.

21. PROHIBITED ACTIVITIES

21.1 General

Customers shall use the Platform only for lawful purposes and in accordance with these Terms.

21.2 Prohibited Conduct

Customers shall not provide false or misleading information; create multiple accounts to obtain promotional benefits; impersonate another individual or business; interfere with the operation or security of the Platform; upload malicious software, viruses, or harmful code; attempt unauthorized access to any account, server, or database; manipulate pricing, inventory, or promotional offers; engage in payment fraud or chargeback abuse; resell Products where prohibited by applicable law or contractual restrictions; or use the Platform for unlawful, fraudulent, or misleading activities.

21.3 Enforcement

Red Sales may investigate suspected violations and may suspend or terminate accounts, cancel orders, recover losses, or initiate legal proceedings where appropriate.

22. PRIVACY & DATA PROTECTION

22.1 Privacy Policy

Collection, use, storage, disclosure, and processing of personal and business information shall be governed by the Red Sales Privacy Policy.

22.2 Customer Consent

By using the Platform, Customers consent to the collection and processing of information necessary for account registration, identity verification, order processing, payment processing, delivery, customer support, fraud prevention, legal compliance, and service improvement.

22.3 Data Accuracy

Customers are responsible for ensuring that all information provided to Red Sales remains accurate and up to date.

22.4 Security

Red Sales implements reasonable administrative, technical, and organizational measures to safeguard Customer information. However, no electronic transmission or storage system can be guaranteed to be completely secure.

23. ELECTRONIC COMMUNICATIONS

23.1 Consent

By registering on the Platform, Customers consent to receive communications from Red Sales through Email, SMS, WhatsApp, Push Notifications, Telephone Calls, In-App Notifications, and other electronic communication channels.

23.2 Purpose

Communications may include OTP verification, order confirmations, invoices, payment updates, delivery notifications, service announcements, promotional offers, account-related information, and legal notices.

23.3 Opt-Out

Customers may opt out of promotional communications where such option is made available. However, transactional, legal, security, and account-related communications shall continue to be sent where necessary.

24. THIRD-PARTY SERVICES

24.1 Third-Party Providers

The Platform may utilize third-party service providers including payment gateways, logistics partners, cloud hosting providers, SMS providers, communication platforms, and analytics services.

24.2 Third-Party Websites

The Platform may contain links to third-party websites or services. Red Sales does not control or endorse such third-party websites and shall not be responsible for their content, privacy practices, or services.

24.3 Service Interruptions

Red Sales shall not be liable for interruptions, delays, or failures caused solely by third-party service providers beyond its reasonable control.

25. DISCLAIMER OF WARRANTIES

25.1 Platform Availability

The Platform is provided on an "as is" and "as available" basis. Red Sales does not warrant that the Platform will operate uninterrupted, error-free, secure, or free from technical defects at all times.

25.2 Product Information

While Red Sales makes reasonable efforts to ensure the accuracy of Product information, pricing, specifications, images, and descriptions, inadvertent errors may occur. Red Sales reserves the right to correct such errors without prior notice.

25.3 No Implied Warranties

Except as expressly stated in these Terms or required by applicable law, Red Sales disclaims all express or implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

26. LIMITATION OF LIABILITY

26.1 General Limitation

To the fullest extent permitted by applicable law, Red Sales shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to the use of the Platform or the purchase of Products. This includes, without limitation, loss of profits, loss of business, loss of revenue, loss of goodwill, business interruption, loss of data, or any consequential commercial losses.

26.2 Maximum Liability

To the fullest extent permitted by applicable law, the total aggregate liability of Red Sales arising out of or in connection with any claim, transaction, Product, or use of the Platform shall not exceed the total amount actually paid by the Customer for the Product or Order giving rise to such claim, except where a higher liability is required under applicable law. Nothing in these Terms shall limit or exclude any liability that cannot be limited or excluded under applicable law.

26.3 Customer Responsibility

Customers acknowledge that Products are purchased for commercial purposes and that they are responsible for ensuring the suitability of Products for their intended use.

27. INDEMNIFICATION

Customers agree to indemnify, defend, and hold harmless Red Sales, its directors, officers, employees, affiliates, representatives, and agents from and against any claims, liabilities, losses, damages, penalties, costs, or expenses (including reasonable legal fees) arising from breach of these Terms, misuse of the Platform, violation of applicable laws, infringement of third-party rights, fraudulent or unlawful activities, or negligence or misconduct by the Customer. The obligations under this Section shall survive termination of the Customer's account.

28. FORCE MAJEURE

28.1 Force Majeure Events

Red Sales shall not be liable for any delay, interruption, or failure in the performance of its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to natural disasters, floods, earthquakes, fires, epidemics or pandemics, war, terrorism, civil unrest, or riots, government orders or regulatory actions, strikes or labour disputes, transportation disruptions, power failures, internet or telecommunications failures, cyberattacks, or any other event beyond the reasonable control of Red Sales.

28.2 Suspension of Obligations

During the continuance of a Force Majeure Event, the affected obligations shall remain suspended for the duration of such event.

29. ACCOUNT SUSPENSION & TERMINATION

29.1 Suspension by Red Sales

Red Sales may suspend, restrict, or terminate any Customer account, with or without prior notice, where it reasonably believes that the Customer has provided false or misleading information, violated these Terms, engaged in fraudulent activity, misused promotional benefits, failed payment verification, initiated unauthorized chargebacks, misused the Platform, violated applicable laws, or engaged in conduct detrimental to Red Sales, its Customers, Brand Partners, or business operations.

29.2 Effect of Suspension

Upon suspension or termination, access to the Platform may be restricted immediately, pending orders may be cancelled, Wallet benefits may be suspended or forfeited where permitted under applicable law, promotional benefits may be withdrawn, and outstanding dues shall remain payable by the Customer.

29.3 Customer Request

Customers may request closure of their account by contacting Red Sales. Account closure shall not affect any outstanding payment obligations, ongoing investigations, or legal rights accrued prior to termination.

30. GOVERNING LAW & JURISDICTION

30.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of India.

30.2 Jurisdiction

Subject to applicable law, any dispute, claim, or legal proceeding arising out of or relating to these Terms, the Platform, or any transaction with Red Sales shall be subject to the exclusive jurisdiction of the competent courts at Mumbai, Maharashtra.

31. SEVERABILITY

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from these Terms to the extent of such invalidity. The remaining provisions shall continue to remain valid, enforceable, and in full force and effect.

32. WAIVER

Failure or delay by Red Sales in exercising any right, remedy, or provision under these Terms shall not constitute a waiver of such right or remedy. Any waiver shall be effective only if made expressly in writing by an authorized representative of Red Sales.

33. ASSIGNMENT

Customers shall not assign, transfer, delegate, or otherwise dispose of any rights or obligations under these Terms without the prior written consent of Red Sales. Red Sales may assign or transfer its rights and obligations under these Terms to any affiliate, successor, purchaser, or other entity without prior notice to Customers.

34. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy, Return, Replacement & Refund Policy, Shipping & Delivery Policy, Payment Policy, Wallet Policy, and any other policies published by Red Sales from time to time, constitute the entire agreement between Red Sales and the Customer concerning the use of the Platform. These Terms supersede all prior discussions, understandings, representations, or agreements relating to the same subject matter.

35. CHANGES TO THESE TERMS

Red Sales reserves the right to amend, modify, update, or replace these Terms at any time. Revised Terms shall become effective upon publication on the Platform unless otherwise specified. Customers are encouraged to review these Terms periodically. Continued use of the Platform after any modification constitutes acceptance of the revised Terms.

36. NOTICES

Any notice or communication required under these Terms may be provided by Red Sales through Email, SMS, WhatsApp, In-App Notification, Website Notice, or any other communication method considered appropriate by Red Sales. Notices shall be deemed received upon successful transmission or publication, as applicable.

37. GRIEVANCE REDRESSAL

Customers may contact Red Sales regarding complaints, grievances, disputes, or queries relating to the Platform, Products, or Services through the contact details provided below. Red Sales shall make reasonable efforts to acknowledge and address grievances within a reasonable time, subject to the complexity of the matter.

38. CONTACT INFORMATION

Red Sales Distribution Pvt. Ltd.
Thane, Maharashtra – 421302, India
Email: info@redsales.in
Phone: +91 93227 87899
Website: www.redsales.in

39. MISCELLANEOUS

39.1 No Partnership

Nothing contained in these Terms shall be construed as creating any partnership, joint venture, agency, franchise, employment relationship, or fiduciary relationship between Red Sales and the Customer.

39.2 Survival

The provisions relating to intellectual property, payments, warranties, indemnification, limitation of liability, dispute resolution, governing law, confidentiality, and any other provisions intended by their nature to survive shall continue in effect even after termination of these Terms.

39.3 Compliance with Laws

Customers shall comply with all applicable laws, regulations, rules, governmental notifications, and statutory requirements while using the Platform and purchasing Products from Red Sales.

39.4 Headings

The headings used in these Terms are for convenience only and shall not affect the interpretation of any provision.

39.5 Language

These Terms are drafted in the English language. If translated into any other language, the English version shall prevail in the event of any inconsistency or conflict.

All rights in the Platform, software, content, trademarks, logos, and other intellectual property are reserved by Red Sales and their respective owners. By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.